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FAQS

Custom Patches

I don’t see the option I want. Can I order a custom patch?

Yes! We can find what you’re looking for. If you want an option that we do not offer, we can help. The fee for sourcing a custom patch is $12. Please select the custom option on the ordering page, and we’ll put your order on hold. Send us an email and we will start the search together. See below if you want to buy your own patch..

I have my own patch I want to add. Is that ok?

Sure! Please select the option “Leave it blank.” on the section where you want to add your patch. You are welcome to send us the patch, or sew it on yourself once the jacket arrives. Please send us an email to let us know how you would like to do that.

Do you have gift cards available for purchase?

Yes, we have gift cards available! Visit the shop page for details.

Do you offer group discounts?

Yep. If you’re ordering for a big family or sports team, we can cut you a deal. Send us an email explaining what you need.


Returns

Do you offer returns or exchanges?

All sales are final on custom jackets.
All jacket orders must be paid in full upon ordering and are final sale.

Shipping

Do you offer shipping?

We sure do. Ticket to Oz offers free shipping within the continental US. For orders outside of the US, please email us and we will help you coordinate for an additional fee.


Sizing

How true to size are the jackets?

Our jackets are meant for growth, meaning they tend to run a little big so that your kid can wear it as long as possible. But as we all know, every kid is different. If you are worried the jacket will be too small, size up, because they will grow into it. Also, how cute are oversized denim jackets now-a-days?.

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